Today’s school systems are strained as they attempt to balance federal requirements with the needs of their students. What an incredible opportunity for software to come in and help. Cayen Systems did just that after the U.S. Government’s enactment of No Child Left Behind (NCLB) in 2001 drastically changed requirements on schools. With their APlus software solution, Cayen Systems helped school systems manage NLCB-mandated Supplemental Education Services (SES) programs within school districts. They later added APlus SST (Supplemental Services Tracker) as a web-based solution for SES project management.
Speedy solutions can come at a cost
Cayen Systems had its finger on the pulse of education needs. They wanted to deliver more robust solutions to meet the needs of these districts — and they did — but they came at a cost:
Finding the missing piece of the puzzle
Cayen Systems approached SPR Consulting to help them identify areas of weakness and fix the problems facing them.
An SPR Agile coach stayed on site at Cayen Systems to help them identify the core causes of their challenges, then design the right solutions to help overcome them. The SPR solution included:
Time for the next level
The SPR solution gave Cayen Systems exactly what it needed to turn things around and deliver better results to its customers. Specifically:
Cayen Systems is feeling good – they’re getting out better quality releases, more quickly and more efficiently. Ultimately, though, it’s all about customer satisfaction, and Cayen Systems is excelling there, too. Customer satisfactions surveys put them at 96.6%.