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ITKAN Monthly Meeting – February 2016


Help Desk as an IT Career


Careers in the IT industry are often perceived as highly technical with no room for error. There is a myth that in order to enter the tech field you have to already have achieved expertise. However, finding confidence in yourself is arguably the biggest hurdle to entry. Come share your experiences as well as hear from Tim Grogan of Level 10 on his insights and learn about the help desk career path.

Tim will discuss the multiple levels of support as well as the roles between Software, Hardware, and End User support. He will give a more in-depth look at what each role does and how to create your own career path. In addition, Tim will give us a hands-on lab of a web based ticketing system. So, whether you’re interested in learning about a new career path, curious about how help desk works, or have career insights of your own to share, this promises to be a fun and engaging meeting!

Tim Grogan is a support technician with 5 years of experience in the field. He turned an experience with a corrupted laptop in college into a new set of skills and jobs in repair and user training. His first real IT position was at an end-of-lease IT refurbishing company where he worked on improving the repair process and led training for iPad repair. After a year he moved to Staging and Integration at Level 10, a MSP providing asset management, deployment planning, and in-field support for retailers. As a technician there he provides hardware configuration and deployment support for ongoing projects.

The next meeting will be
February 11, 2016, 5-7PM
Aon Tower
Microsoft Technology Center, 2nd Floor
200 E. Randolph St
Chicago, IL 60601